Daylit residential aged-care corridor during morning handover — calm non-incident scene

Every resident accounted for. Every time.

Purpose-built evacuation management for facilities with high-dependency occupants and AS 4083 obligations.

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Why emergency management in aged care is different

Residents cannot self-evacuate

Every assembly depends on staff action — and staff availability varies by shift.

Paper PEEPs go stale

PEEP registers on paper are out of date the moment they’re printed. During an incident, nobody can find the latest version.

Care-staff turnover

High turnover of care staff means warden training is a constant uphill battle.

Colour-code protocols

Healthcare colour-code protocols (Code Red, Code Blue, Code Black, etc.) need to map cleanly to evacuation procedures.

Night-shift exposure

Night shift has the fewest staff and the most vulnerable residents.

Post-incident reporting

Post-incident reporting for clinical governance and compliance is painful and slow.

Built around the standards that matter in aged care

EMAction’s workflows, warden structure and audit trail are shaped by the standards your facility already answers to.

AS 4083

Health Care Facilities

Planning for emergencies in health care facilities. Sets the framework for the colour-code system, procedures, and warden structure specific to healthcare.

AS 3745

Facility Emergency Planning

Baseline facility emergency planning requirements.

Aged Care Quality Standards

Standard 8 — Organisational Governance

Requires effective emergency management systems as part of organisational governance.

WHS Act & Regulations

Work Health & Safety

Duty of care to staff, residents, visitors and contractors.

The features that matter most here

PEEP register

The feature that matters most in aged care. Priority classification P1–P4, mobility codes M1–M5, sensory and cognitive codes S1–S4 (including dementia and communication), and medical/equipment codes E1–E3 (oxygen-dependent, power-dependent equipment, behavioural support). Filterable by wing and classification, and exportable to CSV.

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AI situational awareness

On demand, the Control Room taps Analyse Now. EMAction reviews the last 50 timeline entries, check-in statistics, PEEP status, warden coverage gaps and recent warden messages, then surfaces at-risk residents who have not been accounted for — factoring in PEEP priority. Advisory only; it does not replace the Chief Warden’s authority.

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Live incident map

Every resident location tracked by wing — helps locate residents who may have wandered. GPS-enabled occupants appear on the Leaflet-based map in real time; wardens place everyone else with draggable pins. Clustered markers, street and satellite views, and visually distinct PEEP, help-request and refusal markers.

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Stakeholder email summaries

Automatic post-incident reports to facility managers and clinical leadership for governance. The AI-drafted summary covers executive overview, chronological timeline, people accountability, warden performance, observations, recommendations and current status — in the facility’s own terminology (residents, wings, wardens).

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Lone Worker addon

Essential for community nurses, home-care workers, and domiciliary care teams making client visits. Countdown timer with I’m OK and Send Help escalation, live GPS on escalation, and the Hide Screen feature — triple-tap to reveal — for hostile situations.

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Two-way SMS

Reach on-call staff, the DON or family members during an incident. Outbound broadcasts and targeted warden messages use Twilio; inbound replies are logged automatically to the incident timeline with sender and timestamp.

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02:15 — South wing

A fire alarm activates at 02:15 on the south wing of a 90-bed residential aged care facility. The Chief Warden activates the incident on a mobile phone from the staff station.

Every night-shift carer sees the broadcast instruction “Evacuate — South Wing” on their phone.

The PEEP tab surfaces three P1 residents on that wing — one on oxygen, one with advanced dementia, one wheelchair-assisted. The AI insights panel flags that the P1 oxygen resident has not yet been checked. A second carer is dispatched.

Every check-in, SMS and photo is logged to the timeline for the following morning’s incident review and ACQSC reporting.

See how EMAction helps aged care providers meet AS 4083 and the Aged Care Quality Standards — without adding to your staff’s cognitive load.

Book a walkthrough focused on your facility’s PEEP register, wing structure and AS 4083 obligations.

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