Incident management for hotels, resorts and venues.
EMAction handles the two things hotel emergency planning has to balance: accounting for staff across shifts, and keeping guests informed without causing panic.
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EMAction handles the two things hotel emergency planning has to balance: accounting for staff across shifts, and keeping guests informed without causing panic.
Request a demoEMAction is a general-purpose incident platform. Here is how the shape of a hotel operation lines up with what it does.
QR codes posted throughout the property; anyone — including guests and contractors — can report without logging in. SMS OTP verification confirms identity before submission. Registered staff reports create incidents immediately; unregistered reports become drafts flagged for duty warden review.
Learn more →Real-time instruction cards pushed to all connected warden screens via WebSocket, no SMS required. Pre-built cards — Safe at Work, Evacuate Now, Shelter in Place, Prepare to Leave, Manual Instruction — plus custom cards. Useful for coordinating staff without alarming guests in front-of-house.
Learn more →Leaflet-based live map with clustered markers, street and satellite views. GPS-enabled occupants appear in real time; wardens place everyone else by draggable pin. Open-in-Google-Maps handoff for emergency services.
Learn more →AI-drafted professional incident summaries emailed to property operators, owners and Fire Safety Advisors. Covers executive overview, chronological timeline, accountability summary, recommendations and current status. Advisory output — the Chief Warden can review before distribution.
Learn more →Every property runs on its own subdomain, with isolated database, storage and sessions per tenant. Chain-wide incident history and compliance exports aggregate across properties for head-office reporting. Per-tenant feature flags turn optional modules on or off per property.
Learn more →Boutique, chain, or somewhere in between — if your evacuation plan runs on staff, clipboards and a radio, we can probably help. If it runs on something more specific to hospitality, we’d rather have that conversation honestly than retrofit.
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